Please rate the following customer service questionnaire by clicking on the appropriate button.
We will randomly pick eleven respondents to win a $50 restaurant gift card of your choice.
Thank you for your feedback as it will help us improve our ability to serve you.
Winners can be seen here – one every month until the end of this year (void where prohibited by law).

Irvin Steel customer survey questions:
Rating Scale
Excellent
Very Good
Good
Just Okay
Poor
N/A
What is your overall satisfaction with Irvin Steel?
How likely are you to recommend our products to a friend or colleague?
How likely are you to purchase products again from Irvin Steel?
Please rate your level of satisfaction with your sales representative in the following areas:
Responsiveness
Professionalism
Understanding of my needs
Knowledge of products
Please rate your level of satisfaction with the delivery of your products from Irvin Steel:
Excellent Very Good Good Just Okay Poor N/A
Overall, how would you rate how well products arrived when expected?
Overall, the condition of products upon delivery
If there were forms you had to fill out, how clear were they?
How easy was it to return a product to Irvin Steel?
Please rate your level of satisfaction with the performance of the following products from Irvin Steel:
Excellent Very Good Good Just Okay Poor N/A
Fiberglass panel-free frame
Fiberglass catwalk
Fiberglass skirting
Fiberglass gripper rods
ISI posting ladder
ISI light fixture
Please rate your level of satisfaction with the redesigned Website from Irvin Steel:
Excellent Very Good Good Just Okay Poor N/A
Navigation to find products?
Navigation to contact us?
Overall appearance of layout/design?
Navigation of add to estimate system?

Please write any comments/suggestions below. Thank you.

Please fill out the areas below so we can enter you into the drawing.
Thank you for your assistance and feedback!

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